Class Action Lawsuit Against Disney’s DAS (Disability Access Service)? Not If You Sign The Terms of Service

By: Greg Gately

Class Action Lawsuit Against Disney's DAS (Disability Access Service)? Not If You Sign The Terms of Service
Class Action Lawsuit Against Disney’s DAS (Disability Access Service)? Not If You Sign The Terms of Service

Class Action Lawsuit Against Disney’s DAS (Disability Access Service)? Not If You Sign The Terms of Service. Today, May 20th, 2024, the new rules went into place for the Disability Access Service or DAS Pass for guests who are visiting Walt Disney World. These changes do not go into effect until June 18th, 2024, in Disneyland.

“I understand that after an individualized discussion regarding my personal circumstances, I may be offered DAS, alternative accommodations, or no accommodation at all. I agree that any lawsuit I may file, or participate in, challenging this decision, the individualized discussion, or the overall process itself, shall be conducted only on an individual basis and not as a plaintiff or class member in a purported class, consolidated or representative action or proceeding.

Overnight, the Walt Disney World guest services website for Guests with Disabilities has changed its wording to eliminate your right to join a class action lawsuit regarding the new DAS Pass. If you feel discriminated against, or think Disney’s new rules go a step too far, you may not join a class action lawsuit. Which means you would have to go at it alone.

This may not seem like much, but to legal scholars, this is a major infringement on a plaintiff’s right to hold corporations accountable. Class actions are essential to a healthy democracy for several reasons: First, class actions are an important avenue to provide direct relief to large groups of people who have been harmed by illegal behavior by corporations. Second, class actions can help overcome financial barriers That otherwise make it impossible for workers, consumers, and others to pursue their rights in the legal system.

Class Action Lawsuit Against Disney's DAS (Disability Access Service)? Not If You Sign The Terms of Service
Class Action Lawsuit Against Disney’s DAS (Disability Access Service)? Not If You Sign The Terms of Service

I am not a lawyer, nor do I play one on TV, but I am an educated person and someone who has (or did in the past) used the DAS Pass. I can tell you that for Disney to add this bold type to the new system means they KNOW this is going to be a disaster. We wrote about the new rules last week when we got word of the new rules in place. Later today, we will have an updated article on all the new wording.

I have many questions about the new DAS system.

How Cast Members, who are in no way medically trained, can make or break a person with a disability vacation a success or failure? Why did Disney switch to this system, instead of following what most theme parks are doing, which is a 3rd party verification backed up by medical professionals who understand the needs of the disabled?

I am not disparaging the Cast Members, they are doing the best job they know how to do! The ones I have spoken to are a bit concerned. Especially with the new rule “Once you get a NO, there is absolutely ZERO chance to get the decision overturned or updated!”

Class Action Lawsuit Against Disney’s DAS (Disability Access Service)? Not If You Sign The Terms of Service

7 thoughts on “Class Action Lawsuit Against Disney’s DAS (Disability Access Service)? Not If You Sign The Terms of Service”

  1. I was rejected despite having a lifelong intestinal issue. My brother in law was rejected despite having severe PTSD from his time in the military making him very uncomfortable being in large groups, particularly with people behind him.
    Disney has, essentially, eliminated the program for anyone not on the Autism spectrum. Even then, you have to talk to a medical professional for approval, while the rest of us get an automatic rejection from a customer service employee.
    Once rejected, it is explained that you can, varying from EVERY ride, talk those Disney staff working on the ride. Yes. I want to explain my medical condition to a UCF junior and hope they, somehow, have their own idea of an accomodation.
    The program has been eliminated.

  2. Where a copy of the Terms of Services be obtained? It sounds like Disney is in violation of a person’s rights to request a DAS, hence why I want a copy. I signed the terms yet I have been unable to connect. I cannot connect unless I agree to sign. This seems to be a catch which is why I want to take this further yet need to see the terms in writing. Thank you.

  3. instead of giving up private information we returned our passes to undercover tourist 7 day hoppers wrote to disney
    and told them we would not have private ada information handed over to a park employee and third party company
    only to be denied violating the ada for singling out a disability. we have never been turned away and will probably never
    return as we cannot attend the parks without it.

  4. People on the autism spectrum are also being denied. It feels like they are using us as a smoke screen when talking to non-autistic people. They rejected my blind boyfriend, saying that it’s for autistic people. Then, it was my turn to go through the process; they rejected me and said as an accommodation, my boyfriend (blind!) should stand in line for me while I wait somewhere else. Ridiculous. Also, why are we separating neurodivergent people from their party?! That feels pretty othering—and very uncomfortable/distressing for many of us.

  5. It isn’t for autistic people either so I wonder just who it’s for…because my 19 year old with autism (non verbal) and ID couldn’t get approved. It makes me absolutely sick. And she wouldn’t talk to me until we signed the TOS, nor my husband. We were standing in line for Haunted Mansion when all this went down in 100*F heat so I checked the box and moved on. What a bunch of bullshit!

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